Customers can speak to us about:
PCO Car Hire: Short-term car rental with weekly payments, insurance, and servicing included
Rent 2 Buy: Own your vehicle after fixed weekly payments - no balloon payments
Premium Car Options: High-end models for experienced, high-rated drivers
Regional Options: Available outside London
Vehicle Types:
Electric Vehicles (EV) – e.g., Kia e-Niro, Tesla Model 3
Hybrids – e.g., Toyota Prius
Plug-In Hybrids (PHEV) – e.g., Kia Sportage, Hyundai Tucson
London Customers:
Make an enquiry via the Otto Car website or call us
Speak with a telesales advisor who:
Confirms eligibility
Recommends suitable vehicle/scheme
Books an appointment at a hub (e.g., Shepherd’s Bush, Hendon)
Attend the hub to view vehicles, confirm documents, and drive away
Regional Customers (Manchester, Birmingham, Cardiff):
Make an enquiry
Speak with a telesales advisor who:
Explains how regional process works
Sends an email requesting key documents
Customer sends documents
Regional sales team calls customer to place an order
Customer receives onboarding and vehicle delivery/collection details
Support Info / How to Get Help
If you’re unsure about anything or need assistance:
Ask your advisor to resend documents, confirm eligibility, or explain a scheme
If you’re a regional customer and haven’t heard back after submitting documents, our team will follow up - or you can call us directly
All our advisors are trained to handle queries and guide you
Contact Channels
Main Line (Customer Enquiries): 020 8740 7444 → Press Option 2 for new customers
Need help? Call us or check your inbox for more information about your application. Our goal is to get you on the road — quickly, affordably, and with no stress.